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What if your Tractor Supply Credit Card Transaction is Refused

Citibank does not guarantee the approval of transactions attempted with your Tractor Supply credit card. If your card is refused Citibank waives all liability for transactions that are not approved, even if you have enough credit. Citibank may limit the number of transactions approved in one day and may suspend your credit privileges if they detect suspicious or unusual activity.

If you have any automatic or preauthorized charges pending on your card with third parties, Citibank may suspend those charges if you default; if the card is lost or stolen, or if Citibank changes your account for any reason. Please note, you are responsible for those charges with third parties.

What is a Default?

A default under the credit card agreement is when you fail to pay the minimum payment due by its due date, go over your credit limit; pay by check or similar instrument that is not honored or that Citibank must return because it could not be processed; pay by electronic debit that is returned unpaid; file for bankruptcy; or fail to comply with the terms of the card holder agreement. In the event of a default, Citibank may close your account and, to the extent the law provides demand immediate payment of the total balance.

Dispute Resolution

The Tractor Supply credit card’s dispute resolution procedure includes a Binding Arbitration agreement requiring cardholders to waive their right to go to Court in the event of a dispute between the cardholder and the card issuer. Please read your dispute resolution section carefully. To preserve your rights, we recommend that cardholders reject any Arbitration agreement when given the opportunity to do so. This usually requires the cardholder sending notice to the issuer within 30 days after receiving the card stating you reject the mandatory arbitration clause. If you fail to reject the arbitration agreement, you will lose your right to go to court individually along with your right to participate in class action suits against the company.

Credit card companies attempt to limit damage awards by requiring arbitration. The amount of damages awarded by juries is usually higher than arbitrators or arbitration panels. Arbitration proceedings are more limited than Court proceedings. You may not have the same opportunity to seek documents and evidence from the company as you would in a court proceeding. As such, you may not have an opportunity to fully present your claims or defenses.

What Types of Claims Are You Required to Arbitrate? The Arbitration agreement requires you to arbitrate all claims relating to your account or your relationship with the issuer. This includes claims regarding the application, enforceability, or interpretation of the arbitration agreement itself. Claims are subject to arbitration regardless of the legal theory upon which they are based, or what damages they seek. In other words you must arbitrate claims including, breach of contract, tort, intentional tort, fraud, agency, negligence, statutory or regulatory provisions, and any other sources of law. You will also be required to arbitrate claims made as counterclaims, cross-claims, third-party claims, and interpleaders or otherwise; and claims made independently or with other claims. A party who initiates a proceeding in court may elect arbitration with respect to any claim advanced in that proceeding by any other party. Claims and remedies sought as part of a class action, private attorney general or other representative action are subject to arbitration on an individual (non-class, non-representative) basis, and the arbitrator may award relief only on an individual (non-class, non-representative) basis.

Claims filed in small claims court are not subject to arbitration as long as the matter remains there and does not include a class.

How to Begin Arbitration

If you cannot settle your dispute by other means you may initiate arbitration by filing arbitration with one of the following two arbitration firms and follow that firms procedures for initiating and pursuing arbitration. The arbitration firms are American Arbitration Association or JAMS. If you are required to attend an arbitration hearing it will be held at a place chosen by the arbitration firm in the same city as the U.S. District Court closet to your then current billing address or at some other location to which you and Citibank agree in writing. You can get more information from:

American Arbitration Association
800-778-7879
www.adr.org
or
JAMS
800-352-5267
www.jamsadr.com

Closing Your Account

To close your Tractor Supply credit card account you must notify Citibank in writing or over the phone. If you choose to close your account via telephone, we suggest keeping a record of the call and sending a follow up email summarizing the telephone conversation in writing. Be sure to include the name of the representative with whom you spoke and that you closed the account. If you close your account you are still required to pay any remaining balance according to the terms of the credit card agreement. Citibank may close your account or suspend your account privileges at any time for any reason without prior notice to you. They may also reissue you a different card at any time.

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